Data Protection and Privacy Policy
Our Privacy Notice
Women’s Health to Wealth recognizes the importance of protecting and securing our partner’s personal information. We value your trust in us to protect your personal information and respect your right to privacy. While new technologies have dramatically changed how information is gathered, used, and stored, preserving partner trust and the confidentiality of personal information at WHW remains a core objective. We believe it is essential to clarify to our partners how information is being collected, used, and shared at WHW, the benefits such use provides, and the protections against unauthorized access and use. We respect your privacy and the confidentiality of your personal information and appreciate the opportunity to do business with you.
Our Privacy Principles
Rest assured, we will only collect, transfer, process, and store your personal information with your express permission unless we are legally required to. We will use such information solely for the lawful purpose for which it is required, respecting your control over your data. We will disclose the specific purpose for which we request and store your personal information.
We will also keep a record of that personal information and the specific purpose for which we collect it.
We pledge to use your personal information solely for the purpose we have disclosed to you unless you provide us with your explicit consent to do otherwise or we are legally permitted to do so. This commitment underscores our dedication to responsible data handling and respect for your privacy.
Information we collect
2.1 We may collect information from you when you register on our platforms. We may collect your name, e‐mail address, phone number, date of birth, gender, residential address, ID number, device ID, and device location (when onboarding on our Supply Chain Management System).
2.2 We may collect and combine information when you register on our mobile app services, including information you provide to us, device IDs, cookies, and other signals, as well as information obtained from third parties to associate accounts and/or devices with you. We collect information about you when we receive it from third parties and affiliates.
We collect information from devices such as mobile phones and tablets about how you interact with our services and those of our third-party partners, as well as information that allows us to recognize and associate your activity across devices and services. This information includes device-specific identifiers and information such as IP address, cookie information, mobile device and advertising identifiers, browser version, operating system type and version, mobile network information, device settings, and software data.
How do we use the information we collect?
3.1 Services
We use the data we have collected to authenticate you and authorize access to our services on the platforms.
3.2 Communication
We will contact you through email, short message services (SMS), phone calls, and other ways through our services, including text messages and push notifications. We will send you messages about the availability of our services, security, or other service-related issues. We also send messages about how to use the services and network updates.
3.3 Advertising and Marketing
We serve you tailored advertisements through our apps, other channels, and media of our services. We target advertisements in our Apps and through other channels and media to partners of our services through a variety of ad networks and exchanges, using data from advertising technologies and information from advertising partners, publishers, and data aggregators. We use data and content about our partners for invitations, promotions, and communications solely to promote our services.
3.4 Partner Support
We use the data needed to investigate, respond to, and resolve complaints and service issues.
3.5 Security, Fraud, and Investigations
We use your data for security purposes or to investigate possible fraud or other violations of our User Agreement or this Privacy Policy and/or attempts to harm our partners and/or visitors.
How do we secure your information?
Ensuring the security of our systems and safeguarding our users’ information is of utmost importance to WHW. It is fundamental to upholding the integrity of our brand and providing our partners with a secure and trustworthy experience across all our platforms, including our websites, apps, advertising services, products, and technologies. Our commitment to protecting user data is integral to maintaining the trust our partners place in us:
4.1 WHW has technical, administrative, and physical safeguards in place to help protect against unauthorized access, use, or disclosure of partner information we collect or store.
4.2 We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
4.3 We offer secure transmission, processing, and storage services using standardized security safeguards.
4.4 All supplied sensitive information is encrypted via transaction layer security (TLS) technology during transmission to avoid misuse of your data.
How (and with whom) do we share your information?
When you use or interact with our services, you consent to data processing, sharing, transferring, and using your information as this Privacy Policy outlines. WHW shall endeavor to comply with all applicable data protection and privacy regulations, including Ghana General Data Protection Regulations (GDPR).
5.1 To provide you with our services, your personal information may be transferred to countries other than your own to process and store data in accordance with our Privacy Policy and to provide you with products and services. We may transfer your data to affiliates or partners, including for outsourced data processing undertaken on WHW’s behalf.
5.2 We share information concerning your transactions and experience within WHW, which includes our technology and securities subsidiaries. This information sharing is intended only to facilitate the servicing of our partners’ accounts and to offer medical products and services we believe would be beneficial to our partners.
5.3 Under all sharing arrangements, WHW requires its service providers to keep such information under strict privacy regulations and prohibits them from disclosing such information to anyone for any other purpose.
5.4 We do not, and will not, share partner information with commercial companies to allow them to market their products and services to our partners. We do not disclose non-public personal information about our partners to any other third parties except as permitted or required by law.
5.5 By using our products and services, you consent to us transferring your information to countries outside your local jurisdiction, if necessary, for WHW’s legitimate business purposes as defined in our Privacy Policy. We are committed to ensuring your information is protected and apply security safeguards in accordance with applicable law.
How long do we keep your Personal Information?
We keep most of your personal data as long as your account is active. We retain the personal data you provide while your account is in existence or as needed to provide you with our services.
What choices do you have regarding your information?
7.1 Rights to Access and Control Your Personal Data
You can access your personal data from our services when you follow our procedures on data subject requests. You can always modify or update your personal data using the app’s applicable menus. When you wish to deactivate yourself from our platforms, you must send a request to whwghana@gmail.com (mailto: whwghana@gmail.com). WHW will contact you within fourteen days to validate the request for processing.
7.2 Account Closure
We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, and prevent fraud.
How and with whom do we share your information?
8.1 When you use or interact with our services, you consent to the data processing, sharing, transferring, and use of your information as outlined in this Privacy Notice. WHW Group will comply with all applicable data protection and privacy regulations. It is understood that “WHW” means collectively Women’s Health to Wealth and all its existing or hereinafter established subsidiaries and other subsidiary companies wherever located.
8.2 To provide you with our services, your personal information may be transferred to countries other than your own to process and store data in accordance with our Privacy Notice and to provide you with products and services. We may transfer your data to partners, including for outsourced data processing undertaken on WHW’s behalf.
8.3 We share information concerning your transactions and experience within the WHW systems. This sharing of information is intended only to facilitate the servicing of our partners’ accounts and to offer medical products and services we believe would be beneficial to our Partners.
8.4 Under all sharing arrangements, WHW requires its service providers and marketing partners to keep such information strictly confidential and to adhere to and comply with all applicable data protection laws and regulations and the terms of this Privacy Notice. It prohibits them from disclosing such information to anyone for any other purpose.
8.5 We do not and will not share partner information with commercial companies to allow them to market their products and services to our partners. We do not disclose non-public personal information about our partners to any other third parties except as permitted or required by law.
8.6 By using our products and services, you consent to us transferring your information to countries outside your local jurisdiction, if necessary, to provide you with our services and legitimate business purposes in line with the provisions of this Privacy Notice. We are committed to ensuring your information is protected and apply security safeguards in accordance with applicable law.
8.7 We will share your information if we are under a duty to disclose or share your personal data to comply with any legal obligation, prevent and detect fraud or crime, respond to a subpoena, warrant or court order, or as may be required by law, and respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
What rights and choices do you have about your personal information?
9.1 Right to Access and Control Your Personal Data
Within the limits set by applicable laws and regulations, you can access your personal data when you follow our procedures on data subject requests. If you reside in a European member state, You can
(i) modify, delete, restrict, or update your personal data,
(ii) object to the processing of your personal data,
(iii) if the legal basis for the processing is your consent, you have the right to withdraw your consent to the processing at any time without justification, and (iv) you have the right to lodge a complaint with a data protection supervisory authority.
9.2 The Data Controller of Your Personal Data
The data controller responsible for your information is WHW to which you can contact through the Data Protection Manager indicated below. When you wish to file a complaint, you are required to send a request to whwghana@gmail.com (mailto:whwghana@gmail.com). WHW shall contact you within fourteen days to validate the request for processing.
Account Closure
We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, and prevent fraud.
Protecting Children’s Privacy
Our services are for a general audience. We do not knowingly collect, use, or share information that could reasonably be used to identify children without prior parental consent consistent with applicable law.
Changes to our Privacy Policies
We may update this Privacy Notice to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account), notice on this website, or link from your mobile application prior to the change becoming effective. We encourage you to review this page for updates on our privacy practices periodically.
How can you contact us?
If we decide to change our Privacy Notice, we will post those changes on the website for your notice and consent when required. If there are any questions regarding this Privacy Notice, any further information you would may need, or a data breach incident you would like to report on, please contact us using the information provided below.
Data Protection Manager
Women’s Health to Wealth
House no 11 Block F Fankyenebra
Mary Bamfo Drive
P. O. Box 3248, Kumasi, Ghana
Email: whw@whwghana.org
Mobile: +233 264 263 787